Collax Support
Individual Help
Nothing is more important than competent and fast support that you can rely on in unforeseen situations. With a Collax support contract, you can face the future calmly with calculable costs.
Quickly Get Your Support Contract
Choose the support contract that best suits your product and your required response times. Order this contract either directly through us or through your authorised reseller. From the moment you make your selection, you will benefit from fast and tailored support assistance.
In individual cases or urgent situations, we also offer support without a contract. In this case, we charge according to time and effort. Our support team will inform you about this.
| Leistungen | Economy Class Support | Business Class Support | First Class Support |
|---|---|---|---|
| Response time | Up to 48 hours | Up to 24 hours | Up to 4 hours |
| Monday till Friday 8:00 am - 6:00 pm |
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| Collax Groupware Suite | |||
| Collax Business Server | |||
| Collax Security Gateway | |||
| Collax V-Cube | |||
| Collax V-Cube+ | Collax V-Cube only | ||
| Collax V-Bien | already included |
Our Support Team
Our dedicated support team is happy to assist you on weekdays from 08:00 am to 06:00 pm. You can contact us by phone as well as by email to ask your questions and get support. We are also happy to provide direct support via remote internet access to efficiently access your concerns and provide real-time solutions.
For a quick processing of your requests:
- Have the licence number of the Collax product ready. You will find it in the administration interface or on the licence certificate.
- If possible, provide remote Internet access for remote maintenance, with which the support employee can log on to the system for troubleshooting.
- Please note: We do not offer support for free licences. Please use our “FAQ - Frequently Asked Questions” on faq.collax.com.